STRATEGIC PROBLEM MANAGEMENT AND DEFECT TRACKING PLATFORM

The KnowIT Problem Management platform is an elaborate solution for tracking and managing Problems/Defects associated with your Products, Services, Projects, Assets, and more. The platform distinguishes itself from other commercial solutions by not only being fully integrated into our strategic Help Desk platform but also by providing your enterprise with the ability to collaborate on and manage the dependencies between Problems registered and your most critical operational data entities. Our unique, web-based User Interface allows you to register and manage your data from anywhere in the world, from inception through closure. As Problems are registered within the PM module, the Problem Management system captures critical dependencies between data points that humans would typically leave out. Dependencies and relationships can be managed naturally, both, implicitly by the system and explicitly by any stakeholder. As data is entered throughout the lifecycle of Assets, Products, Releases, Resources, Organizations, and much more, the system naturally collects, registers, and manages relevant dependencies that are critical for strategic operational decisions. The centralized management and storage platform ensures that your stakeholders are sharing the same consistently fresh data, regardless of where they're located.

With the KnowIT platform your organization will be able to:

• Create and register your Problems/Defects through trackable entities, from anywhere in the world with a simple form-based, web UI
• Edit and manage your Problems from any location, world-wide
• Track changes to Problems dependencies as easily as changes to any other entities
• Have a world class ITIL Problem Management solution that naturally embeds and handles your enterprise's Problems
• Naturally associate Incidents to Problems in such a way as to see complete transparency
• Quickly clone existing data entities to create new ones, minimizing your data entry and modification efforts
• Track and manage your information throughout your Organizations and Locations
• Trace Changes and Tasks back to Problems/Defects
• Have a platform for global collaboration around Problems, as they occur
• Search and find any entities or relationships associated with Problems from a common interface using simple or elaborate solutions
• Create elaborate reports directly within the KnowIT system
• View visual correlations and multidimensional relationships between your entities, relationships, and other relevant data throughout your world-wide Organization, within our industry leading CMDB
• Ensure that your Problems/Defects are being managed as part of a larger, world-class Knowledge Management Solution
• And much more!

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